Effective Date: June 2, 2025
These Terms of Service (“Terms”) govern your use of the services provided by DiscoveryEnsemble LLC (“we,” “us,” or “our”), located at 2800 W Big Beaver Rd, Troy, MI 48084, US, including our website and group travel planning services. By accessing our website or booking our services, you agree to these Terms. If you do not agree, please do not use our services.
Use of Our Services
Eligibility: You must be at least 18 years old to book our services or use our website. By making a booking, you confirm you are authorized to act on behalf of your group.
Booking Process: To book a group travel package, you must request a quote and provide accurate information (e.g., group size, travel preferences). All bookings are subject to availability and confirmation by us.
Accuracy of Information: You are responsible for providing accurate and complete information during booking or inquiries. We are not liable for issues arising from incorrect information provided by you.
Payment and Pricing
Quotes: All travel packages require a personalized quote. Pricing details are provided upon request and are subject to change based on third-party provider terms (e.g., airlines, hotels).
Payments: Payments are processed through secure third-party payment processors. You agree to pay all amounts due as outlined in your quote and booking confirmation.
Deposits: Some bookings require a non-refundable deposit to secure services. Deposit terms will be specified in your quote.
Cancellations and Refunds
Our Refund Policy (available on our website) governs cancellations and refunds. Please review it carefully before booking, as it outlines conditions for cancellations by you or us, including non-refundable items.
Travel Responsibilities
Travel Documents: You are responsible for obtaining valid passports, visas, permits, or other required travel documents. We may assist with guidance but are not liable for delays or issues due to missing documentation.
Compliance: You agree to comply with all applicable laws, regulations, and travel provider policies (e.g., airline or hotel rules) during your trip.
Conduct: You and your group are expected to behave respectfully during travel. We reserve the right to terminate services without refund if your conduct disrupts the experience or violates laws.
Liability Limitations
Third-Party Providers: We act as an intermediary between you and third-party providers (e.g., airlines, hotels, tour operators). We are not liable for their actions, omissions, or service failures.
Force Majeure: We are not liable for delays, cancellations, or disruptions due to events beyond our control, including natural disasters, political unrest, or pandemics.
Personal Risk: Travel involves inherent risks (e.g., injury, loss of property). You participate at your own risk and should consider travel insurance for protection.
Limitation of Liability: To the fullest extent permitted by law, our liability is limited to the amount paid for your booking. We are not liable for indirect, incidental, or consequential damages.
Intellectual Property
All content on our website (e.g., text, images, logos) is owned by DiscoveryEnsemble LLC or our partners and protected by copyright and trademark laws. You may not use, copy, or distribute our content without permission.
Website Use
Permitted Use: You may use our website to browse services, request quotes, or contact us. You agree not to misuse our website (e.g., hacking, distributing malware).
Availability: We strive to keep our website accessible but are not liable for downtime or technical issues.
Governing Law
These Terms are governed by the laws of the State of Michigan, USA. Any disputes will be resolved in the courts of Oakland County, Michigan.
Changes to Terms
We may update these Terms at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.
Contact Us
For questions or concerns about these Terms, please contact:
DiscoveryEnsemble LLC
2800 W Big Beaver Rd, Troy, MI 48084, US
Phone: +1 248-206-7358
Email: [email protected]
Website: https://discoveryensemble.com