Effective Date: June 2, 2025
At DiscoveryEnsemble LLC (“we,” “us,” or “our”), located at 2800 W Big Beaver Rd, Troy, MI 48084, US, we are committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or engage with our group travel services. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our travel planning and group experience services. The types of information we may collect include:
Personal Information
Contact Details: Name, email address, phone number, and mailing address provided when you request a quote, submit a contact form, or book a travel package.
Travel Preferences: Details about your group size, travel destinations, interests, and special requirements shared during itinerary planning.
Payment Information: Billing details (e.g., credit card information) collected through secure third-party payment processors when you make a booking. We do not store payment information directly.
Identification Information: Passport details, date of birth, or other identification required for travel bookings, shared only when necessary for travel arrangements.
Non-Personal Information
Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.
Newsletter Subscriptions: Email address and preferences when you subscribe to our newsletter.
Information from Third Parties
Travel Partners: Information provided by our partners (e.g., hotels, tour operators) to facilitate your bookings.
Social Media: Information you share when interacting with our social media accounts or linking to our website.
How We Use Your Information
We use your information to provide seamless travel experiences and improve our services, including:
Processing and managing travel bookings and itineraries.
Communicating with you about your travel plans, updates, or inquiries.
Personalizing travel recommendations based on your preferences.
Sending newsletters and promotional offers (with your consent).
Analyzing website usage to enhance user experience and functionality.
Complying with legal obligations, such as travel regulations or tax requirements.
How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
Travel Partners: With hotels, airlines, tour operators, or other service providers to fulfill your travel arrangements.
Third-Party Service Providers: With trusted vendors (e.g., payment processors, analytics providers) who assist in operating our website and services, bound by confidentiality agreements.
Legal Requirements: When required by law, such as to comply with a subpoena, court order, or travel authority regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., travel records).
Opt-Out: Unsubscribe from newsletters or marketing communications at any time via the unsubscribe link or by contacting us.
Cookies: Manage cookie preferences through your browser settings or our cookie consent tool.
To exercise these rights, contact us at [email protected] or +1 248-206-7358.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may keep booking records for tax or travel compliance purposes. Non-personal data (e.g., analytics) may be retained indefinitely in anonymized form.
International Data Transfers
As a travel agency, we may transfer your information to partners or service providers in other countries to fulfill your travel arrangements. We ensure these transfers comply with applicable data protection laws and include appropriate safeguards.
Third-Party Links
Our website may contain links to third-party websites (e.g., travel partners). We are not responsible for their privacy practices. We encourage you to review their policies before sharing information.
Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
Contact Us
For questions, concerns, or to exercise your rights, please contact us:
DiscoveryEnsemble LLC
2800 W Big Beaver Rd, Troy, MI 48084, US
Phone: +1 248-206-7358
Email: [email protected]
Website: https://discoveryensemble.com